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  • Download and Installation Help:
    1. Where can I download the BrowseBlast Web Accelerator installer?

    2. I downloaded the BrowseBlast Web Accelerator installer but now I can't find it on my computer. Where is it?

    3. Does BrowseBlast work on Macintosh or Linux operating systems?

    4. I'm having difficulty installing the BrowseBlast Web Accelerator. Where can I get additional assistance?
  • Using BrowseBlast Web Accelerator:
    1. How do I start the BrowseBlast Web Accelerator?

    2. How do I change the image quality setting for a particular image?

    3. How do I change the image quality setting for all images?

    4. What do the statistics displayed in the Statistics dialogue mean?
  • Using Other Web Browsers:
    1. Can I use my BrowseBlast Web Accelerator with Netscape Navigator?

    2. Can I use my BrowseBlast Web Accelerator with other browsers such as Opera or Mozilla?
  • Product Details:
    1. How do I use Internet Explorer with BrowseBlast Web Accelerator?

    2. Where can I get product information on how to use BrowseBlast Web Accelerator?

    3. Where do I go if I have problems with BrowseBlast Web Accelerator?

    4. Does BrowseBlast Web Accelerator speedup email?

    5. Does BrowseBlast Web Accelerator speedup my secure (HTTPS) transactions such as my web-banking?

    6. What platforms can BrowseBlast Web Accelerator be installed on?

    7. What system requirements are necessary to use BrowseBlast Web Accelerator?
  • Known Issues:
    1. Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

    2. Why do some Java-applets (such as certain games on www.pogo.com) not work?




    Where can I download the BrowseBlast Web Accelerator installer?

    Once you have completed the sign-up process, you will be directed to a location to download the BrowseBlast Web Accelerator installer. Click sign-up to proceed to the download or contact Customer Service (866-890-4511) for further assistance.

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    I downloaded the BrowseBlast Web Accelerator installer but now I can't find it on my computer. Where is it?

    Use the Windows Find tool located in the Start Menu to search for the file "BrowseBlast.exe" (without quotes).

    If you still can't find it, contact Customer Service (866-890-4511) to re-download it and ensure that you save the file to your Desktop.

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    Does BrowseBlast work on Macintosh or Linux operating systems?

    Currently BrowseBlast only works on PC running Windows 98, ME, 2000, XP or on Macintosh systems running MAC OS 10.2 or later.

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    I'm having difficulty installing the BrowseBlast Web Accelerator. Where can I get additional assistance?

    Click here for detailed installation instructions. A full set of screenshots are provided to assist you with the installation procedure.

    It you are still experiencing problems installing, contact Customer Service (866-890-4511) for further assistance.

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    How do I start the BrowseBlast Web Accelerator?

    The BrowseBlast Web Accelerator is launched automatically every time Windows starts. You do not have to launch it manually.

    A BrowseBlast Web Accelerator icon appears in the Windows system tray to show that it is operating in the background.

    Click here to consult a mini-tutorial for more information.

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    How do I change the image quality for a particular image?

    Right-clicking on an image within your Web Browser and selecting "Show Original Image" allows you to view the original image.

    Click here to consult a mini-tutorial for more information.

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    How do I change the image quality setting for all images?

    Right-click on the BrowseBlast Web Accelerator system tray icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes.

    Click here to consult a mini-tutorial for more information.

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    What do the statistics displayed in the Statistics dialog mean?

    Click here to consult a mini-tutorial for more information.

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    Can I use my BrowseBlast Web Accelerator with Netscape Navigator?

    Start Netscape Navigator and browse as you normally would. The BrowseBlast Web Accelerator is launched automatically everytime Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

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    Can I use my BrowseBlast Web Accelerator with other browsers such as Opera or Mozilla?

    Yes. BrowseBlast Web Accelerator works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5500" (without quotes). Consult your browser's documentation for information on how this can be done.

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    How do I use Internet Explorer with BrowseBlast Web Accelerator?

    Start Internet Explorer and browse as you normally would. The BrowseBlast Web Accelerator is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

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    Where can I get product information on how to use BrowseBlast Web Accelerator?

    Click here to view the Product Guide.

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    Where do I go if I have problems with BrowseBlast Web Accelerator?

    First, consult the BrowseBlast Web Accelerator Product Guide.

    Secondly, try our Help (FAQ) Database.

    Next, try the Troubleshooting section.

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    Does BrowseBlast Web Accelerator speedup email?

    BrowseBlast Web Accelerator accelerates POP3 and SMTP traffic including attachments.

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    Does BrowseBlast Web Accelerator speedup my secure (HTTPS) transactions such as web-banking?

    The BrowseBlast Web Accelerator does not accelerate secure transactions. Secure websites will continue to work by bypassing the acceleration component.

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    What operating systems or platforms can BrowseBlast Web Accelerator be installed on?

    BrowseBlast Web Accelerator can be installed on any of the following operating systems:

    • Windows 95b w/ Winsock2
    • Windows 98
    • Windows 98SE
    • Windows Millennium Edition (Windows ME)
    • Windows NT 4.0
    • Windows 2000
    • Windows XP
    • Macintosh OS 10.2 or later

    BrowseBlast Web Accelerator works best with Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser (Internet Explorer 5.0 is recommended).

    Newer versions of Microsoft Internet Explorer are available for free through Microsoft.

    Note for Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater, however Internet Explorer 5.5 is available.

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    What system requirements are necessary to use BrowseBlast Web Accelerator?

    PC requirements: Pentium 200MHz with 64MB of RAM and at least 5 MB of hard-disk space. MAC requirements: PowerPC processor at 333MHz with 64MB of RAM and at least 6 MB of hard-disk space. Regardless, BrowseBlast Web Accelerator will work within your current system configuration to provide you with the best content acceleration.

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    Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

    Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by BrowseBlast Web Accelerator.

    However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether BrowseBlast Web Accelerator is used. The Accelerator is merely showing the download statistics in these situations.

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    Why do some Java-applets (such as certain games on www.pogo.com) not work?

    Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE.

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